Welcome to our FAQ—below are answers to common questions. If you don’t find what you’re looking for, please reach out. We’re happy to help!
When should I book?
As soon as your event date is confirmed. Our availability is limited, and bookings are secured on a “first in, best dressed” basis.
How do I make a booking?
You can book directly via our website’s Booking page. A non-refundable deposit of $50 is required at the time of booking. The remaining balance is due one week before the event.
When is the final payment due?
The balance is to be paid one week before your event date.
What are your setup and pickup procedures?
We will arrive to set up one hour before your event. At the conclusion of your event, we will handle pickup and packing.
Can I request for specialty lollies?
Yes! Our selection of lollies is available to view here. You can always email us if you have other choice that is not in our list and we can source them out for you.
Can I attach or clip my own decorations to the wall?
We cannot allow clipping, sticking, or attaching items to our Lolly Wall, as this poses a risk of damage. Please note that damage costs may range from $150 to $500. We reserve the right to charge accordingly.
Can I pick up the wall myself to save on delivery?
For the safety and integrity of the Lolly Wall, we do not permit customer pickup. All delivery and setup are managed by our team.
What are your delivery and pickup fees?
We are based in Bassendean, Western Australia, and our standard delivery / pickup fees are:
| Distance | Delivery & Pickup Fee |
| 5km or less | $20 |
| 5 – 10km | $30 |
| 10-20km or more | $50+ |
(If you’re outside this zone or have special requirements, let us know—we’ll provide a tailored quote.)
For more information on the cost of delivery, click here.
Can I supply my own lollies or chocolates?
We do not allow external confectionery supplies. This policy ensures consistency, avoids contamination or allergy risks, and maintains the quality of your display.
If you have any further questions or special requests, just let us know. We’re here to make your event sweet and exceptional!